Commercial Skills for Patient Benefit

In the new NHS structure it is envisaged that with creation of Clinical Commissioning Groups (CCGs), clinically led commissioning with healthcare management support should enable cost savings, service improvements and more informed negotiations with providers.

To help you with this transition we offer specific types of support:



CCGs Managing conflicts of interest, risk and governance:

Skills to enable CCG managers and staff to become intelligent purchasers of Commissioning Support Services i.e. develop commercial skills to buy well, negotiate and manage relationships and contracts with providers of commissioning support services


CCGs engaging effectively with GP Practices that do not have representatives on CCG Boards:

Skills to enable Commissioning Support Organisations to become effective providers of impartial and slick commissioning support services in an increasingly competitive market. Skills to enable them to maintain a competitive edge with the best knowledge and know-how to provide commissioning support.


Commissioning Support Units (CSUs) and CCGs – data driven commissioning

Skills to enable NHS staff think and behave more commercially, to make the new commissioning structure work to the benefit of patients, the public and taxpayers.

As well as offering proven and highly successful learning opportunities and toolkits to healthcare professionals, these resources were developed by the NHS with our involvement and we are passionate about their development and use for three important reasons:

On the Job Training

We have extensive expertise in the design, development and delivery of modules that involve a work-based activity and experiential learning.

This means that participants learn a new way of working and have an opportunity with remote facilitation by phone and e-mail to apply these models to a real project in the workplace. Although our module structure is flexible, our tried and tested approach is to have two workshops with a six-week work-based activity in between workshops. Participants generally attend workshop 1 where they learn a new commercial model for working. These commercial models are rooted in the principles of benefiting patient care and achieving value for money.

Participants at workshop 1 also have an opportunity to apply the learning to an example – essentially a ‘dry run’ as to what this would be like in practice. This is with the support of learning facilitators, including a specialist in the commercial content of the module.

During the 6 week period between the workshops, participants are provided with support to apply the commercial model to a real work-place activity or project. This enables them to not only embed their learning further, but also use their time effectively to tackle a real problem in the day job.

Participants are also provided with remote ‘learning facilitation’, i.e. someone who knows the subject area well and will be contactable by phone and e-mail.  Teleconference tutorials, webinars and on-line communities are also available as support.

To read some examples of previous roll-outs of modules using this model, please click on the links below: